Buying Tyres Online?

Buyer Beware!!

I bought a set of Hankook Ventus SUV tyres and after only 300 ks suffered a puncture which destroyed the tyre in the space of 150 metres. Because Tyresales is not an authorised Hankook dealer, the Hankook road hazard warranty does not apply and Tyresales’ warranty specifically excludes puncture damage. I bought the tyres in good faith and the customer service from Hankook was appalling because I could find nobody willing to assist and the company was not prepared to replace the tyre as a goodwill gesture. Tyresales simply relied on the company’s warranty conditions to wipe its hands of the matter. Also, Tyresales staff were less than helpful as they did not process my order for another tyre and I had to make several phone calls to ascertain exactly what was going on, costing me several hundred dollars in lost income through not being able to drive my vehicle. Before buying tyres from Tyresales you need to ask whether the company is an authorised reseller – if not, walk away as you will not be covered under warranty by the tyre manufacturer or Tyresales. I WILL NEVER DEAL DEAL WITH TYRESALES AGAIN, NOR WILL I BUY HANKOOK TYRES, REGARDLESS OF WHO SELLS THEM!!